Return & Refund Policy

Thank you for shopping at eFoils (electricboards.co). We are Yachts One LLC, the official Lift Foils reseller in Dubai and the UAE. Our mission is to provide customers with the world’s leading electric hydrofoils and premium support. Please review our return and refund policy carefully before placing your order.

General Policy

Due to the specialized nature of our products, all sales are final. We do not offer returns, exchanges, or refunds for reasons such as change of mind, incorrect selection, or personal preference.

We strongly encourage customers to review product information, specifications, and our FAQ section carefully. If you have any questions before purchasing, please contact our team so we can help you choose the right eFoil model.

Damaged in Transit or Initial Defects

Please inspect your order immediately upon delivery. If your product arrives damaged during shipping or is defective upon arrival (Dead on Arrival), you must contact us within 48 hours of receiving the order.

To report an issue, email us at info@yachts1.com and include:

• Your full name and order number.
• A detailed explanation of the damage or defect.
• Clear photos or a short video showing the packaging condition and the specific product issue.

Our team will review the information and determine the appropriate resolution. Depending on the situation, we may provide a replacement component or replacement unit at our discretion. Please do not use the product if you believe it arrived damaged or defective.

Manufacturer’s Limited Warranty

All products sold on electricboards.co are protected by the official Lift Foils Limited Warranty. This warranty covers manufacturing defects and workmanship issues under normal recreational use. Yachts One LLC does not provide a separate warranty.

For any issues that occur after initial use, customers must follow the warranty process established by the manufacturer.

• Warranty Coverage: Warranty durations vary by component (for example, one year for the board and longer coverage for certain foil components).
• Service Process: Warranty claims must be submitted directly to Lift Foils through their official support channels.
• Proof of Purchase: You will need a valid receipt from our store to submit your claim.

We can assist by providing a copy of your purchase receipt if needed. However, the final decision regarding repair, replacement, or refund is handled directly by Lift Foils according to their warranty terms.

What Is Not Covered

As outlined in the Lift Foils warranty documentation, claims will not be accepted for damage caused by misuse, accidents, crashes, improper maintenance, unauthorized modifications, commercial use, or other situations excluded in the official manufacturer warranty terms.

Questions

If you have questions about this policy or need help locating your proof of purchase, please contact our support team:

Email: info@yachts1.com